FAQs

Frequently Asked Questions

To make things simple: Here are the answers to all of your common questions on one convenient page. If after searching, you still don't have an answer, email us at hello@graceship.com!

Payment

WHAT PAYMENTS DO YOU ACCEPT?

WHAT WILL MY CREDIT CARD STATEMENT SAY WHEN I AM BILLED?

Shipping

WHAT DOES SHIPPING COST?

CAN I TRACK MY ORDER?

HOW QUICKLY WILL MY PRODUCT SHIP?

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

WHAT POSTAL COMPANY DO YOU USE?

WILL YOU SHIP TO PO AND APO/FPO BOXES?

Returns

WHAT IS YOUR RETURN POLICY?

WHEN WILL I RECEIVE MY REFUND?

HOW DO I RETURN MY ORDER?

ARE YOUR PRODUCTS COVERED BY A WARRANTY?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHAT IS YOUR EXCHANGE POLICY?

International Orders

WHAT DOES INTERNATIONAL SHIPPING COST?

ARE TAXES AND DUTIES REQUIRED?

WHAT IS THE INTERNATIONAL RETURN POLICY?

ADDITIONAL INFORMATION

General

WHAT ARE THE MEASUREMENTS OF THE SLEEVES ON THE INSIDE OF YOUR LAPTOP BAGS? DO THEY VARY BY BAG?

WHAT IS VEGAN LEATHER?

HOW MUCH SPACE DO GRACESHIP LAPTOP BAGS HAVE?

DO THE LAPTOP BAGS FIT UNDER AN AIRPLANE SEAT AS A PERSONAL ITEM?

DOES LONDON LAPTOP BAG HAVE A SHOULDER STRAP?

HOW STURDY ARE GRACESHIP PRODUCTS?

IS THE INTERIOR AND EXTERIOR OF THE LAPTOP BAGS MADE OUT OF THE SAME MATERIAL?

HOW DO I CLEAN MY BAG?

DOES THE BOTTOM OF THE LONDON BAG HAVE ANY SUPPORT?